AUGMENTING HUMAN INTELLIGENCE THROUGH LANGUAGE TECHNOLOGY

Cerina Intent Engine

You can build your bot most quickly by leveraging past customer conversations. The intent engine combines customer intelligence elements based on recency and frequency by using the obtained behavioral analysis across various channels in real-time. The technology uses artificial intelligence and language to convert a user’s action into real-time user intent, which can be used to identify customers’ goals. It enriches the conversational experience (whether voice or text) with one-step access to real-time information.
The intent engine can be used for bots and smart voice assistants across all operating systems and devices.